Customer representatives of the future IVR switchboard systems (phone switchboard recording) and robot voices. Corporate companies are now using IVR and robot voices to direct customers who come by phone. The IVR representative, who decides who the customer should talk to about what subject, directs him to the right customer representative in the call center. In the future, we expect people speaking one-on-one with the customer in the call center to turn into robot voiceovers with a voice response system, in addition to the robot voices that make the IVR guidance. So imagine a representative like Siri talking to you. Already, call center customer representatives are becoming robots (!) While the current situation is opening the door to employment, the fact that the customer representatives who have one-on-one meetings with customers will be replaced by robot voices makes these people question the future of their job opportunities. Technology is advancing at an incredible speed. Real voices that think, comment and express their opinions are replaced by sound recordings that do not think, comment or express their opinions.
What awaits us in the future?
Telephone exchange recording studios have great responsibilities in the future. Robot voices, which will replace real operators and customer representatives, will be made in these central recording studios. Recording voices should be those who speak more sincerely, faster and without further ado. For this, a great job falls on those who write the telephone exchange recording texts. BiberSA Production vocalizes the texts of the telephone switchboard by correcting the narration errors. Welcoming the customer on the phone, the recording voice is clear and answers questions and requests or directs them in a way that does not tire the other person. The telephone switchboard voice service of the future is already being built on this foundation. It is an inevitable end that IVR and voice response systems will be used in the future to meet all questions and requests received via telephone. Therefore, in preparing for this inevitable end of the future, we plan to meet all demands with our voice-over studio, which constitutes the central sound bank.
Telephone switchboard recording sounds
The most important issue in telephone exchanges is to decide who will be the voice. Of course, this is a difficult decision. What kind of features should the person who will voice the telephone switchboard recording have? Should it be a male or female voice? In this regard, as a telephone exchange recording studio, we provide a short consultancy to our customers, ask questions such as in which sector their company operates and who the target audience is, and exchange ideas on the point of choosing a voice actor. It produces good results. For example, an idea developed on how a company that manufactures and markets diapers should register a telephone exchange for routing purposes. The customer will listen to the routing announcement before connecting to the customer representative in the call center. It was decided that the person who greets the customers on the phone should have a motherly voice, and the company's telephone switchboard recording voiceovers were made in this manner.
Telephone exchange recording formats
After the telephone exchange is recorded, it is necessary to save these audio files in a format suitable for the exchange system and upload them. Each switchboard system and IVR have different recording formats. Although the systems use formats such as wav, mp3, acc, it is an important detail that the sound recordings are minimum in size (mb) and maximum in sound quality. We would like to state that you will receive professional service in the field of switchboard recordings in telephone switchboard recording studios. Because the central sound recording is far beyond the ordinary sound recording, it is the sound recordings recorded with a superior engineering and professionalism.